Your Queries,
Our Expertise.

Payment and Packages:

1. What payment methods do you accept? We accept major credit/debit cards, GCash, Direct Check Deposit, and Direct Bank Transfers as payment methods for our services.
2. Do you offer a money-back guarantee? Yes, we offer a satisfaction guarantee. If you’re not fully satisfied with our services, we’ll work to address your concerns, or you may be eligible for a refund.
3. Can I upgrade or downgrade my package later? Yes, we understand that your needs might change over time. You can easily upgrade or downgrade to a different package based on your evolving requirements.

Starter Package:

1. Is a one-page website enough for my needs? Yes, the Starter package is designed for individuals or freelancers seeking a simple online presence. It’s great for showcasing essential information and getting started quickly.
2. Can I add more pages later if my needs expand? Absolutely! You can choose the “Additional Pages” add-on to extend your website’s capabilities as your business grows.
3. What if I need 2 pages? It’s best to contact us so we can identify if the other page can simply be considered as an article. Articles share the same design as the default page and will not incur any page credits on your package. If not, we can explore recommending you our Premium Package.

Premium Package:

1. What benefits does the custom design offer over the Starter package? The Premium package includes a more robust design with three pages, custom animations, and responsive design, enhancing user experience and professionalism.
2. How do the premium stock images contribute to my website? Premium stock images enhance the visual appeal of your site, making it more engaging and aligned with your brand’s image.
3. What if I need 4 pages? It’s best to contact us so we can identify if some of your other pages can simply be considered as an article. Articles share the same design as the default page and will not incur any page credits on your package. If not, we can explore recommending you our The Works Package.

The Works Package:

1. How does the full-width slideshow benefit my website? The full-width slideshow creates an impactful first impression, allowing you to showcase key offerings and capture visitors’ attention immediately.
2. What type of interactive elements can be included? Interactive elements like inquiry forms, chat integration, and more encourage user engagement and interaction, improving user satisfaction.
3. What if I need more than 6 pages? It’s best to contact us so we can identify if some of your other pages can simply be considered as articles. Articles share the same design as the default page and will not incur any page credits on your package. If not, we can explore recommending you our Enterprise Package.

Enterprise Package:

1. Why is custom pricing offered for the Enterprise package? The Enterprise package is tailored to meet the specific needs of larger businesses, which can vary widely. Custom pricing ensures you receive the exact features and support your business requires.
2. What is included in the branding consultation? The branding consultation involves collaborating with our design experts to refine and elevate your brand’s visual identity, ensuring a consistent and compelling online presence.

Add-ons:

1. Are the add-ons and enhancements customizable? Absolutely! The add-ons are designed to provide flexibility. You can choose the ones that best align with your goals and customize your package accordingly.
2. Do you provide content writing services? Yes, you can opt for the “Content Writing Services” add-on to ensure your website’s content is professionally written and effectively communicates your message.

Design Approval and Design Changes

1. How does the design approval process work? Once we present the initial design concept, you’ll have the opportunity to review and provide feedback. We’ll work closely with you to ensure the design aligns with your vision and brand identity.
2. Is there a limit to the number of design changes I can request? We understand the importance of achieving the perfect design. You’re allowed up to three rounds of design changes during the approval process to fine-tune and polish your website’s look and feel.
3. What happens once the design is approved and development has started? Once you’ve approved the design, our development team will start bringing your website to life. Any further design changes requested after this point will be considered additional work and will be charged at our hourly rate of $50/hr.
4. How are design changes during development handled? If you need design changes after the approved design is in development, we’ll discuss the changes with you and provide an estimate for the additional work. Once you confirm, we’ll proceed with implementing the changes.
5. What is the maximum time allowed for me to reply and approve design work? You’ll have a maximum of 15 working days to review, provide feedback, and approve the design work presented to you. Timely communication ensures a smooth development process.
6. What happens if the 15-day approval window is exceeded? If the 15-day approval window lapses without feedback or approval, any additional work related to design changes or approvals will be treated as addon work and billed at our hourly rate of $50/hr.
7. Can I extend the 15-day approval window if needed? While we strive to maintain project momentum, we understand that circumstances may arise. If you need an extension, please discuss your situation with us, and we’ll work together to find a suitable solution.
8. How do I request design changes during the development phase? Simply reach out to our team with your requested design changes. We’ll assess the changes, provide an estimate if needed, and proceed upon your confirmation.
9. How will I be billed for additional design work during development? Any additional design work requested and approved during the development phase will be invoiced separately at our hourly rate of $50/hr.
10. What is the purpose of the hourly rate for additional work? The hourly rate for additional work ensures that we allocate the necessary resources to accommodate changes while maintaining the project’s progress and timeline.

We’re committed to ensuring that your design and development experience is seamless and aligned with your expectations. Feel free to communicate your design preferences and changes, and we’ll work collaboratively to achieve your website’s desired look and functionality. If you have any further questions or concerns, please don’t hesitate to contact us.

Design Revisions and Changes After Approval

1. What if I’m not satisfied with the design after the three rounds of revisions? Our goal is to ensure your complete satisfaction. If you’re not fully satisfied after the allotted three rounds of revisions, we’ll work closely with you to address your concerns and make necessary adjustments to achieve your desired design. Additional changes  after the allotted three rounds may be possible, but it could entail additional work. We’ll discuss the feasibility and implications with you.
2. Can I make changes to the design after it has been approved but before development starts? We understand that circumstances may change. If you have a change of heart or vision after design approval but before development begins, please let us know as soon as possible. We’ll evaluate the changes and discuss the best way to proceed.
3. Will making changes after design approval incur additional charges? Depending on the scope and extent of the changes requested after design approval, there may be additional charges. We’ll assess the changes and provide you with a clear estimate before proceeding.
4. How will changes after design approval affect the development timeline? Changes requested after design approval but before development begins may impact the overall project timeline. We’ll work closely with you to determine the best course of action and provide an updated timeline if needed.
5. Can I revert to a previous design concept after approval if I change my mind? While it’s ideal to maintain design consistency, we understand that preferences may change. Reverting to a previous design concept after approval may be possible, but it could entail additional work. We’ll discuss the feasibility and implications with you.
6. What if I’m unsure about design changes and need more time to decide? We encourage open communication. If you’re unsure about design changes or need more time to make a decision, please let us know. We’ll provide guidance and work together to find a solution that aligns with your needs.
7. How do I communicate design changes or a change of mind after approval? Simply reach out to our team to communicate your design change requests or change of mind. We’ll discuss the details, assess the impact, and collaborate to determine the best way forward.
8. Is there a specific timeframe for making changes after design approval? While we understand that decisions may evolve, we recommend communicating any changes or change of mind as soon as possible. Timely communication allows us to adjust plans and resources accordingly.
9. Will changes after design approval delay the project’s overall progress? Changes after design approval may have an impact on the project timeline. We’ll evaluate the changes and communicate any adjustments to the timeline to ensure transparency and alignment.
10. What is the best approach if I have design-related uncertainties or changes? If you have any design-related uncertainties or changes, we encourage you to reach out to us promptly. Our team is here to assist you, provide guidance, and ensure your project’s success.

Our aim is to provide you with a flexible and accommodating design and development experience. If you encounter any design-related challenges or changes, please don’t hesitate to contact us. We’re dedicated to finding solutions that meet your needs and expectations.

Launch and Support:

1. How long will it take to launch my website? Depending on the package, your website can be launched within 2-3 weeks. Our streamlined process ensures a swift and efficient turnaround.
2. What kind of technical support is included? We offer 6 months of technical support to address any issues or questions you might have after your website’s launch.
3. How can I extend the 6-month technical support period? We value your feedback and referrals. If you leave us a 5-star review or recommend our services to another business that selects a similar package or higher, you’ll be eligible to extend your technical support by an additional 6 months. This ensures ongoing assistance for a total of 12 months from the launch of your website. Your satisfaction and referrals are greatly appreciated, and we’re here to support you every step of the way.

Refund and Downgrade Policy:

1. How does downgrading a package work if all your packages are offered as one-time payments? In our one-time payment model, downgrading involves transitioning to a lower-tier package based on your revised needs.
2. What’s the process for downgrading my package? When you express interest in downgrading, we’ll schedule a consultation to understand your current requirements and goals.
3. Will I receive a refund or credit if I choose to downgrade to a lower-tier package? While we don’t offer direct price reductions, we may offer a partial credit or refund for the price difference between the two packages.
4. Can I still benefit from add-ons and enhancements if I decide to downgrade? Absolutely! Even with a lower-tier package, you can still customize it using our add-ons and enhancements to better suit your needs.
5. What if my requirements change again in the future? Can I upgrade back to a higher-tier package? Certainly! You can always upgrade to a higher-tier package in the future if your needs change again.
6. How do I initiate the process of downgrading my package? Simply reach out to our team, and we’ll guide you through the process and discuss your options.
7. What additional value can I expect if I choose to downgrade? While downgrading might not involve a direct price reduction, we are committed to providing added value through support, consultation, and our dedication to meeting your needs.
8. How transparent is the downgrading process? We maintain open and transparent communication throughout the process. We’ll listen to your reasons for downgrading and work together to find the best solution for your current situation.
9. Are there any terms and conditions I should be aware of when downgrading my package? Yes, the terms and conditions of downgrading will be clearly outlined in our service agreement to ensure a clear understanding of the process.
10. What’s your ultimate goal when it comes to downgrading packages? Our goal is to provide you with the best solution that aligns with your current needs and circumstances. We prioritize excellent service and customer satisfaction in every decision we make.

Renewals and Subscriptions:

1. Can I continue using the plugins provided by Hive Manila after the project is completed? Yes, you are welcome to use the plugins that Hive Manila has developed or paid for during the project. As long as you retain all the original work created by Hive Manila, including fonts, layout, scripts, and plugins, you can continue using them. Please note that significant graphic design changes are excluded from this permission.
2. Do I have the option to purchase my own licenses for the pro plugins used in my project? Certainly. While Hive Manila lends you the licenses of pro plugins for the duration of the project, you have the choice to purchase your own licenses if you prefer to retain them after the project’s completion. This gives you the flexibility to maintain control over your website’s functionality.
3. What is included in the hosting for my website? All our packages come with 1 year of free .com domain registration and LiteSpeed server hosting. The annual renewal fee for hosting is $100, which covers server maintenance and SSL certificate for enhanced security.
4. Who is responsible for billing and payments for third-party services? Any services registered under your name and associated with billing, such as non-.com domain renewals or third-party integrations, will be directly paid for by you to the respective service providers. Hive Manila will assist you with the setup and management of these services as needed.
5. Is there a cost for annual server and technical maintenance? Yes, to ensure the continued performance and security of your website, an annual server and technical maintenance is advised. This fee amounts to 20% of the total design and development project cost paid annually at the start of the 12-month support. This comprehensive maintenance package covers regular updates, security checks, and technical support to keep your website running smoothly.

We’re dedicated to providing comprehensive support and transparency when it comes to renewals and subscriptions. If you have any more questions or need further clarification, please feel free to reach out to us. Your website’s ongoing success is our priority.